Thursday, October 9, 2008

Folders and Wikis

Today I had the opportunity to listen to some exciting training happening and without realizing it, my co-workers were referring to Support Central functionality. Folders and Wikis .. my goal in the next week is to learn more about both so that I can:
  • Help implement critical process improvement in our document management needs (we need version control and global access since we have people globaly needing to access certian documents)
  • Help our training and reference materials become interactive and enhanced by all users (with some controls and assurance of accuracy)

I will be doing both of these things outside my current responsibilities and will have to hunt for some online training regarding both of these ... so I hope I can meet my self inflicted deadline.

So if anyone reading this would like to share their experience or wisdom on these two topics, please do! Specifically I am looking for:

  • Your opinion of the best training materials (send link via email if this is internal GE)
  • Have advice and/or example on how to use "folders" (not just the technical portion of it but how to best set up/administer the process)
  • Your opinion on best training material for wikis
  • Have advice, tips/tricks and/or example on how to use Wikis to set up SOP and training materials

Thanks .. I have no idea if anyone will be looking at this or if I should start a discussion in the Linkedin group??